In the last few years, telecommunications network architecture has evolved significantly. It now includes cloud-native infrastructure, 5G radio access and multi-access edge computing (MEC), all with unique business and operational considerations. For communications service providers (CSPs), managing these multiple network infrastructures is more than a full-time job. In fact, CSPs are so busy deploying, provisioning,…
At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until…
After 30 years, OptiPlex continues to be the trusted name in commercial desktops. We are passionate about delivering the world’s most secure1 and intelligent PCs2 on which our customers can rely. In fact, nine out of 10 OptiPlex customers say they believe OptiPlex outperforms competitors in ease of deployment, support experience and reliability.3 We’re always…
This blog is co-authored by Mike Berman, Product Manager, Threat Management, Client Solutions Group. The increasing velocity and sophistication of cyber-attacks have put an enormous burden on customers to secure their environments – across endpoints, identities, cloud, network and all points in between. At Dell, we strive to provide organizations with a holistic portfolio of…
Not a day goes by without a mention of AI powering new avenues and opportunities in some media or news headline. With businesses and consumers experiencing AI in various forms already (e.g., chatbot customer support, Generative AI, search engines, voice assistants, etc.), the potential for AI continues to grow, and organizations need powerful solutions to…
Companies across multiple industries, such as advertising and marketing, retail, consumer packaged goods (CPG), travel and hospitality, media and entertainment, and financial services, increasingly look to supplement their data with data from business partners, to build a complete view of their business. Let’s take a marketing use case as an example. Brands, publishers, and their…
In today’s digital age, we are existing among a storm of data, treading water to stay afloat. Our devices are watching and listening to us constantly. With every scroll, every social share, every conversation, companies are constantly collecting data. But where does this storm surge of data go, and how is it used? With the…
I am pleased to announce that, starting today, you can use AWS Chatbot to troubleshoot and operate your AWS resources from Microsoft Teams. Communicating and collaborating on IT operation tasks through chat channels is known as ChatOps. It allows you to centralize the management of infrastructure and applications, as well as to automate and streamline…
Manufacturers are increasingly investing in edge innovation to drive smart manufacturing. Numerous advanced edge applications, such as digital twin and computer vision, are transforming continuous, real-time streaming data – from people, equipment, facilities and products – into insightful innovation, more efficient operations and revenue growth. But barriers to edge success are significant. Data silos, scalability…
I am excited to announce the general availability of Amazon Linux 2023 (AL2023). AWS has provided you with a cloud-optimized Linux distribution since 2010. This is the third generation of our Amazon Linux distributions. Every generation of Amazon Linux distribution is secured, optimized for the cloud, and receives long-term AWS support. We built Amazon Linux…