Annual Update on Dell’s 2020 Legacy of Good Plan

Our 2020 Legacy of Good Plan captures our commitment of putting our technology and expertise to work for the good of our people and planet, a founding principle of Dell’s purpose: to drive human progress.

four Indian women looking at a tablet

Stepping into the Chief Responsibility Officer role this year, I’m truly honored to represent this commitment and an impressive body of work that reflects the integrity, passion and entrepreneurial spirit of the global Dell team. Together we remain committed to putting our solutions and expertise to work in innovative and meaningful ways that will have a lasting impact on the communities we serve.

Today we’ve launched our FY18 Annual Update on our 2020 Legacy of Good Plan and we invite you to explore this report and its stories at

Here are some of the highlights of our FY18 successes:

  • 37 million people in rural India will receive improved health screenings thanks to cloud-based analytics solution Digital LifeCare launched by Dell in partnership with Government of India and Tata Trusts.

  • 2 million students in Ethiopia will now have access to technology thanks to a partnership with the Ethiopian Ministry for Education and Camara Education. Between 2016 and 2019, Dell will deliver over 30,000 PCs to more than 1,250 schools and more than 16 million hours of ICT education training to over 3,000 teachers and school leaders.
  • $3 billion was spent annually with women- and minority-owned suppliers and small businesses. Additionally, 100 of our key suppliers spent more than $350 million with diverse suppliers in their own supply chains.
  • 6 million dollars in value returned to commercial customers through Dell’s Asset Resale and Recycling Services. Dell’s US recycling programs recycled more than 21 million pounds of plastics and gold to make new computer parts through our closed-loop recycling process.
  • 73 million pounds of recycled materials – sourced from water bottles, used electronics, aerospace scrap carbon fiber- were used in new Dell products since 2013. We also reduced the energy intensity of products 60 percent since 2012 and designed out 1.2 million pounds of packaging to reduce waste for our customers.
  • 99 percent of our manufacturing waste was diverted from landfills – this is across all 9 of our manufacturing sites, and to celebrate World Ocean Day, Dell went strawless at global facilities.
  • Dell team members have logged 3 million volunteered hours since 2013 on track to meet our goal of 5 million service hours by 2020.

My report letter highlights some of my favorite stories from the past year, and you’ll see a reoccurring theme: collaborative innovation. Because it takes all of us to create the positive change our world needs.

As we march toward 2030 we will continue to seek innovative ways to deploy our resources, design out waste, celebrate inclusion and address the greatest need.