Blog

How KAR Auction Services is Driving the Road to ITOM Maturity

KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and sellers in 110 countries, handling more than 4.4 million unit sales valued at over $40 billion. Headquartered in Carmel, Indiana, KAR has approximately 17,400 employees across the United States, Canada, Mexico and the United Kingdom. Recently,…

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New – Amazon Connect and Amazon Lex Integration

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Lex is a service for building conversational interfaces using voice and…

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ServiceNow’s Cloud Field Day

The opportunities and challenges facing businesses who want to harness the power of cloud platform technologies Platform Power: ServiceNow at Cloud Field Day #2 Cloud computing and services platform company ServiceNow took part in the second annual San Francisco located Cloud Field Day #2 event this July 2017. Designed to be an open discussion forum…

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Business Development Funds – Another Way to Help Accelerate Your Earning Potential

Launched in February 2017, we designed the Dell EMC Partner Program to encompass our entire partner ecosphere, including Global Alliance partners—Cloud Service Providers (CSP), Strategic Outsourcers (SO) and System Integrators (SI). Partners within the CSP/SO and the SI tracks are eligible to receive proposal-based Business Development Funds (BDF). In addition, partners within the CSP/SO track…

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Operational Rhythm at the Black Hat 2017 NOC

Operational rhythm is the term for the nebulous flow of information between parts of a team that makes it so effective. Who needs what, and when to be successful? In the Black Hat NOC, we have very little time to establish such a rhythm. However, a process for distributing critical information isn’t more important than…

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