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#GetModern: 4 Steps to Guide Your Customers’ IT Transformation

Last month we wrote about the four transformations that pose significant opportunities for technologists – Digital, IT, Security and Workforce Transformation. Each speaks to a specific and business-critical area where customers and end-users alike require both hardware and software—and also the highly-trained and knowledgeable guidance of a Dell EMC Partner—in order to successfully drive transformation….

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The One-Step to Better Customer Service

The demands on customer service have never been greater – and there’s only one strategy able to address the challenge. Not only has customer service come under pressure from the increasing number of channels on which it must respond, but it’s also easier than ever for consumers to harm a company’s reputation through those channels….

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How KAR Auction Services is Driving the Road to ITOM Maturity

KAR Auction Services provides innovative, technology-driven remarketing solutions for the wholesale used vehicle industry. The company connects buyers and sellers in 110 countries, handling more than 4.4 million unit sales valued at over $40 billion. Headquartered in Carmel, Indiana, KAR has approximately 17,400 employees across the United States, Canada, Mexico and the United Kingdom. Recently,…

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New – Amazon Connect and Amazon Lex Integration

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Lex is a service for building conversational interfaces using voice and…

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ServiceNow’s Cloud Field Day

The opportunities and challenges facing businesses who want to harness the power of cloud platform technologies Platform Power: ServiceNow at Cloud Field Day #2 Cloud computing and services platform company ServiceNow took part in the second annual San Francisco located Cloud Field Day #2 event this July 2017. Designed to be an open discussion forum…

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