7 Key Steps to Successful ITSM Modernization

Getty Images So, you’re ready to modernize your ITSM platform and processes. You know the value – and can’t wait to start. However, here’s the question – how do you get there? How do you make ITSM modernization a success, delivering on time, on budget – and crucially – on benefit? At ServiceNow, we’ve helped…

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Protecting Partners’ Relationships: Expanded Incumbency

On May 22, 2017, Dell EMC launched the Infrastructure (ISG) and Client (CSG) Incumbency Program for its Commercial segment, effectively extending its previous Storage Incumbency program to cover the breadth of the Dell EMC portfolio. According to industry analyst Patrick Moorhead, Incumbency bolsters Partners’ earning potential with Dell EMC: The expansion of incumbency beyond storage…

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Happy 2017 Pride Month!

This is not a tech post, and it’s a personal post.  Feel free to turn away right now!!!  I always am quick to remind people, while it’s impossible to fully “separate” work and personal personas (after all, we are all each ONE person 🙂 Virtual Geek is a personal blog, and the words I write…

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