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AWS Support – The First Decade

We launched AWS Support a full decade ago, with Gold and Silver plans focused on Amazon EC2, Amazon S3, and Amazon SQS. Starting from that initial offering, backed by a small team in Seattle, AWS Support now encompasses thousands of people working from more than 60 locations. A Quick Look BackOver the years, that offering…

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Integrated Online Support Experience: Pilot for Select Countries

‘,’browse.filter.document.other’:’Other uploaded files’,’browse.filter.idea.anytime’:’Anytime’,’browse.filter.daterange.end’:’end date:’,’nav.bar.create.heading.announcement’:’Create an announcement’,’ctr.choose.myctr.video.header’:’Your Videos’,’browse.filter.document.text’:’Plain text’,’browse.filter.participated’:’Participated’,’browse.filter.contenttype’:’Filter by content type’,’browse.filter.document.type’:’Documents’,’browse.filter.project.ontrack’:’On Track’,’browse.filter.user.disabled’:’Include deactivated users’,’content.mv.remove_collab.text’:’Moving this document here will remove any current collaborators.’,’browse.filter.pinlabel’:’Set current tab as default’,’browse.filter.choose’:’Choose a filter’,’nav.bar.create.personal_container.caption.blogpost’:’write a blog post in your blog’,’browse.filter.followable’:’Followable’,’nav.bar.create.personal_container.title.blogpost’:’Your blog’,’browse.filter.poll.user.voted’:’All polls you have voted on’,’place.picker.move.search.task’:’Where would you like to move your task?’,’browse.filter.member’:’Group Member’,’nav.bar.create.personal_container.caption.thread’:’start a discussion with specific people or with…

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Streamlining NXP’s IT Operations with ServiceNow

Over the years, ServiceNow has assisted hundreds of companies with their IT operations, whether it be installing new software, replacing outdated legacy systems, or assisting with business process improvement. One such company that has benefited from ServiceNow’s intervention is NXP. Established in 1853 under the trading name Phillips Semiconductors, NXP is a leading semiconductor company…

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How Converged Systems Enable IT Transformation

Building Agility, Efficiency, and Simplicity into Infrastructure Is Fastest Way to Transform IT Just about every organization wishes they could make IT more agile. But a new survey of over 4,000 IT leaders conducted by Enterprise Strategy Group (ESG) indicates most organizations are finding the sheer weight of their disparate legacy systems slows their progress…

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